Terms of Service

Terms of Service

Welcome to Northeast Animal Hospital. These Terms of Service (“Terms”) govern your access to and use of our services, including our website, Pet Portal, and communication services (SMS/MMS). By using our Services, you agree to these Terms.

1. Use of Services

By opting in to receive communications, you consent to receive automated and manual messages (SMS/MMS) regarding:

• Appointment and Boarding reminders.

• Service updates or clinic news.

• Marketing (if explicitly joined).

• Message frequency varies. Message and data rates may apply.

2. User Consent & Opt-In

Users must explicitly opt in through our website forms, Pet Portal, or in-person at our Tallahassee clinic. We do not send unsolicited messages.

3. Opt-Out Policy

You may opt out of receiving text messages at any time by replying STOP. Once you opt out, you will no longer receive messages unless you re-enroll.

4. Professional Veterinary Advice

The information provided on our website and through care guides is for educational purposes and does not replace professional veterinary medical advice, diagnosis, or treatment. Always seek the advice of our veterinarians regarding your pet’s medical condition.

5. Limitation of Liability

We are not responsible for delays or failures in message delivery caused by mobile carriers. Service is subject to your mobile network’s availability.

6. Prohibited Uses

You agree not to use our communication channels for fraudulent, abusive, or illegal content. We reserve the right to terminate access to our digital services if these terms are violated.

7. Changes to Terms

We may update these Terms at any time. Continued use of our services following changes constitutes your acceptance of the new Terms.

8. Contact Information

Northeast Animal Hospital 1407 Timberlane Road, Tallahassee, FL 32312 Phone: (850) 893-5636 Fax: (850) 893-6072