Privacy Policy

Privacy Policy

Northeast Animal Hospital (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information, including communications via text message (SMS/MMS) as required by U.S. law and A2P (Application-to-Person) guidelines.

1. Information We Collect

We may collect the following information from you:

• Name

• Mobile phone number and Email address

• Pet information (medical history, species, age)

• Appointment, boarding, and service details

• Communication preferences

2. How We Use Your Information

We use your information to:

• Confirm or remind you about appointments or boarding stays.

• Provide updates about your pet’s care or laboratory results.

• Send health tips, care guides, or clinic announcements.

• Process payments and manage your Pet Portal.

• Send promotional offers (only with your explicit consent).

3. SMS/MMS Messaging (A2P Compliance)

By providing your mobile phone number and opting in, you consent to receive SMS or MMS messages from Northeast Animal Hospital.

• Opt-out: You can opt out of SMS communications at any time by replying “STOP”.

• Help: Reply “HELP” for assistance or contact us at (850) 893-5636.

• Consent: Message and data rates may apply. Consent is not a condition of purchase.

4. Sharing Your Information

We do not sell or rent your personal information. * No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. * Information may be shared with subcontractors in support services (e.g., messaging platforms or payment processors) solely to facilitate our services to you. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse.

6. Contact Us

If you have questions about this Privacy Policy, please contact: Northeast Animal Hospital 1407 Timberlane Road Tallahassee, FL 32312 (850) 893-5636